Facebook will suspend worldwide sales of the Oculus Quest 2 as it upgrades headphone storage and replaces its foam face shields with a new silicone construction. As of August 24, all Quest 2 virtual reality headsets will have at least 128GB of storage instead of 64GB. They come with a silicone connection between your face and the headphones instead of the old foam. And all current Quest 2 owners can request free silicone mask online to replace their foam, thank you for the refund when some users reported skin irritation.
Andrew Bosworth, director of Facebook Reality Labs, announced the news in a blog post today. “As more and more people got into VR with Quest 2, we started receiving reports that a very small percentage of Quest 2 customers experienced skin irritation when using the detachable foam connector that came with Quest 2, which is also sold separately, also as part of the Fit Pack. “Bosworth writes.” Although the number of notifications is small and most of the reported cases are minor, we are committed to ensuring that our products are safe and comfortable for everyone who uses them. “
The company is now voluntarily returning all Quest 2 and Quest 2 Fit Pack foam interfaces in collaboration with someone United States Consumer Product Safety Commission (CPSC). The owners can follow instructions On the Oculus website to get a replacement product – you need your account login, headset serial number and address one of the supported countries. Even if you’re among the majority without a negative reaction, the Quest foam headphones can absorb sweat during training and are cleaner than a smooth face shield, so a silicone mask can be a welcome change.
Facebook for the first time revealed a problem of foam irritation in December 2020, saying that “about 0.01 percent of people” who used Quest 2 experienced temporary redness, bumps, or swelling. It compared the irritation sometimes caused by the foam on a motorcycle helmet or ski goggles, emphasizing that it differs from the normal recess or redness you might see in the weight of the headset itself.
Meanwhile, Quest 2 storage plug-in rumored after a product description from a leaked retailer last week. It won’t change the base price of the headphones to $ 299, and Oculus will still be offering the 256GB model for $ 399 when the upgrade launches in August – although after the upgrade, the difference between the two is less stark.