Eufy on put an opinion apologizes for an error that occurred two days ago that allowed some Eufy home camera users to see videos from other users’ homes. The statement explains that it happened during a software update, but the company claims it affected only a small number of users: only 712 people in the United States, Canada, Mexico, Cuba, New Zealand, Australia and Argentina. Eufy says the problem was fixed with an emergency update less than two hours after it was identified.
In the opinion Limit, Eufy confirmed that “users were able to access video feeds from other users’ cameras”. In its official statement posted to Twitter (which can be viewed entirely below), Eufy does not explain what the fault actually was. It says it aims to prevent this from happening again in the future by updating its network and authentication mechanisms between cameras, servers and applications.
Initial error messages came from Reddit, whose users said they were able to see and manage live feeds of all Eufy cameras in someone else’s home, as well as view previously stored material and another user’s email addresses.
Eufy suggests that users in the countries concerned (listed above) must disconnect from the mains, then reconnect the home base and then log out of the Eufy security application before logging on.
The full statement is below:
During a software update on our server in the U.S. on May 17, at 4:50 a.m. EDT, an error occurred that affected a limited number of users in the U.S., Canada, Mexico, Cuba, New Zealand, Australia, and Argentina. Users in Europe and elsewhere will not change. Our design team identified the issue at 5:30 a.m. in EDT and immediately restored the server version and implemented an emergency update. The incident was corrected at 6.30 am EDT. We have confirmed that in this case the impact affected a total of 712 users.
Although the issue is resolved, we recommend users in the countries concerned (United States, Canada, Mexico, Argentina, New Zealand, Australia, and Cuba):
– Disconnect the eufy security home base and then reconnect it.
– Log out of the eufy security application and log in again.
All user video information is stored locally on users’ devices. As a service provider, eufy provides user account management, device management and P2P remote access to users via AWS servers. All stored data and account information is encrypted.
To avoid this, we will take the following steps in the future:
– We will update our network architecture and strengthen the two-way authentication method between servers, devices and eufy Security.
– We are upgrading our servers to improve their processing capacity to eliminate potential risks.
– We are also getting TUV and BSI Privacy Information Management System (PIMS) certifications, which will further improve the security of our products.
We understand that we need to rebuild trust with our customers. Thank you for trusting us for your safety, and our team is available 24 hours a day [email protected] and Mon – Fri 9 am – 5 pm (PT) via our online chat eufylife.com.