Some Facebook users, harassed by the company’s seemingly impenetrable support channels, have turned into an interesting – and expensive – loophole to access their locked accounts: the purchase of Oculus Quest headphones, as reported NPR. But that doesn’t seem to be a reliable way to get access, as many online reports show that the solution didn’t work for them.
The crux of the problem is that it’s often hard to know if Facebook gets support requests when you send them through their normal channels. From NPR:
Facebook encourages users to report hacked accounts through it website. The site urges them to download a copy of their driver’s license or passport to prove their identity. But people with whom NPR spoke said they had problems at every stage of this automated process and hoped Facebook would provide a way to reach the real person.
“I sent these forms in the morning, at noon and in the evening, several times a day” [Jessie] Marsala said. “No one came back to me, not once.”
Facebook says on its own support site that “we have fewer people who can look at IDs because of a coronavirus pandemic (COVID-19)” and that checks “can take longer than usual”. And a Facebook spokesman said NPR that “we also know that we need to continually improve in this area and plan to invest more in the future.”
The breakthrough was a hint for some people they found buying headphones from Facebook-owned Oculus, which has its own customer support system. NPR. NPR spoke with two people who successfully accessed their Facebook accounts after buying Oculus. But we have found a amount / reports indicates that Oculus support is not provided a smoother support experience, so there is no guarantee that it could work for you.
And even if you’re going to buy an Oculus Quest 2 to try to get help, you can’t get it right now – Oculus has suspended sales until August 24.