When you buy something from Amazon, the ecommerce giant isn’t always the one who makes the sale; an estimated at half of all products Those sold on Amazon come from third-party vendors. Amazon says it’s just a channel between buyer and seller and doesn’t take responsibility if a third-party product is defective (although some recent lawsuits have questioned that position).
Third-party vendors should not be able to email Amazon customers directly outside the platform, but a new report Wall Street Journal shows that some sellers can find ways to contact buyers who leave negative product reviews, and some companies even offer email picking buyers as a service to sellers.
So instead of paying people for positive reviews, practice Amazon was banned in 2016, these third-party vendors are looking for people who leave a bad product review and offer them a fee to change or remove it (a policy that also violates Amazon’s rules). Nicole Nguyen writes in the article WSJ Katherine Scott, who bought a bottle of oil spray for cooking that didn’t work as advertised, so she left a negative review. A week later, he received an email that appeared to be from an oil service company’s customer service representative and offers a refund if he removed the review.
Mrs Scott asked for a refund but did not want to remove the criticism. Another representative contacted the next day and refused to grant a refund. “Poor review is a fatal blow to us,” read the email. “Could you help me remove the review? If you can, I want to refund you $ 20 to express my gratitude.” (This was twice as much as Mrs. Scott paid.) A few hours later, she received another petition from the same email address.
Amazon said WSJ it does not share customers ’email addresses with third-party vendors and that it has removed about 200 million fake reviews last year alone. But Nguyen writes that third-party vendors are looking for ways to send customers email. Take a look at this great report which includes advice on how to protect your email address from Amazon sellers who shouldn’t get it first.