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Employees in Houston, Texas, which handles repairs for Apple, Dell and Lenovo, are said to work in “sweatshop” conditions, according to the story Inside. The workers ’toilet is said to be unhealthy and inadequate, they say there is a lack of air conditioning, and they say their wages are low at CSAT Solutions, which acts as a repair partner for technology companies like Apple.
In the report that is worth reading in its entiretyworkers are also said to say that there are not enough bathrooms or parking spaces for the number of workers and that they are not allowed to use the phone while working, even in family or personal emergencies. One employee said Inside that he left work to find out that his son had been taken to hospital after burning.
The alleged working conditions of the CSAT surprised some of the employees Insidebecause they expected the environment to reflect the appreciation of the Apple brand. Instead, they reportedly ran into quotas that were difficult to achieve, and fees ranged from $ 12 to $ 14 an hour, with little hope of increases or promotions. Some employees said Inside that they had to work 60 hours a week just to get by.
CSAT Solutions did not comment immediately in response to the emailed inquiry Limit. CSAT representatives said Inside that the company has high standards in its workplace and that it investigates employee complaints. In the opinion Limit, which can be read in full below, Apple said it is investigating the allegations and that its focus is to “ensure that all [its] the supply chain is protected and treated with dignity and respect. “Dell and Lenovo did not respond immediately to the request for comment.
By Inside, employees felt as if their previous concerns and reports to management had been ignored. Apple said Limit that it has assessed the location of the CSAT in Houston several times in recent years but did not discuss its findings.
It is Apple’s policy to visit suppliers ’premises and inspect them, however seems to be a routine (PDF) to the point that journalists may be able to paint themselves in a more positive light. InsideThe report includes stories from several employees that they were asked to do more work with books when Apple auditors were nearby.
Apple said Limit that it has the highest standards in the industry and has a page on its website dedicated to talking about supplier responsibility. Still, the company’s suppliers have been treated with accusations of poor factory working conditions, of which three stories have been told forced labor, violations of labor law (where Apple allegedly closed its eyes), and protests over wage cuts will only appear in December 2020. Recently, there has also been a question of Apple’s own employees fighting for the ability to work remotely.
Inside the report also raises concerns about the use of CSAT temporary agencies to hire staff. By Apple Supplier Code of Conduct and Responsibility Standards (PDF), its standards also apply to subcontractors, and Apple’s suppliers are responsible for ensuring that the companies they hire also comply with the rules. However, Apple alone is not responsible Inside, CSAT also works for Dell and Lenovo. In particular, the Dell logo is often displayed in a promotional video on the CSAT website.
Employee reviews of CSAT solutions on sites such as Indeed and French door reiterates some of the concerns raised Inside, with many comparing working conditions to sweat points, warns potential employees low salaryand to express dissatisfaction working hours and quotas. A few reviews also support claims about the cleanliness and availability of bathrooms, heat and broken air conditioners, and strict cell-free rules. There are also quite a few positive reviews, but many of them are representatives of unrepaired workers.
A list of jobs available on CSAT’s computer repair technicians on the company’s website states that candidates must be willing to work overtime without saying how much. Apple standards (PDF) states that working weeks must be limited to 60 hours, including overtime.
Here is Apple’s complete statement:
We adhere to the highest standards in the industry and regularly evaluate our suppliers to ensure they comply. We have conducted three evaluations at CSAT in Houston in recent years, and Apple members visit the site regularly. We take all allegations seriously and will investigate. As always, we focus on ensuring that all users in our supply chain are protected and treated with dignity and respect.